Review Response Generator
Generate AI-powered review responses with sentiment analysis and brand voice matching by John Rippy | johnrippy.link
🏆 2025 Zapier Automation Hero of the Year — Project Phoenix: A 95-step AI sales pipeline cutting development time by 50%. Read more →
Transform your review management with AI-generated responses that match your brand voice, address customer concerns, and maintain consistent communication across all feedback.
Use Cases
- Reputation Management - Respond to all reviews professionally and promptly
- Agency Automation - Generate responses for multiple client locations
- Franchise Consistency - Maintain brand voice across all locations
- Time Savings - Draft responses in seconds, not minutes
- Negative Review Recovery - Craft empathetic responses that win back customers
Features
- Sentiment Analysis - Automatically detects positive, neutral, or negative tone
- Brand Voice Matching - Professional, friendly, casual, formal, or enthusiastic
- Keyword Extraction - Identifies topics and themes mentioned in reviews
- Multiple Variations - Generate up to 3 response options per review
- Personalization - Uses reviewer name, business name, and owner signature
- Call-to-Action - Suggests referral requests for positive reviews
- Bulk Processing - Handle dozens of reviews in one run
Input Options
Example Input
{
"reviews": [
{
"reviewerName": "John D.",
"rating": 5,
"text": "Amazing service! The team was professional and got the job done quickly.",
"date": "2024-12-15"
},
{
"reviewerName": "Sarah M.",
"rating": 2,
"text": "Waited too long for service. Communication could be better.",
"date": "2024-12-14"
}
],
"businessName": "Acme Plumbing",
"ownerName": "Mike",
"brandVoice": "friendly",
"responseLength": "medium",
"includeCallToAction": true
}
Output Format
{
"reviewerName": "John D.",
"rating": 5,
"originalReview": "Amazing service! The team was professional...",
"sentiment": "positive",
"keywords": ["professional", "quick", "service"],
"suggestedResponses": [
{
"response": "Thank you so much, John! We're thrilled to hear our team delivered the professional, efficient service we strive for. Your kind words mean the world to us. If you know anyone who needs plumbing help, we'd love to take care of them too! - Mike",
"tone": "friendly",
"wordCount": 47
}
],
"recommendedAction": "Thank and encourage referral"
}
Pricing
This actor uses pay-per-event pricing:
Example costs:- 10 reviews, 1 response each: $0.10 + (10 × $0.01) + (10 × $0.02) = $0.40
- 10 reviews, 3 responses each: $0.10 + (10 × $0.01) + (30 × $0.02) = $0.80
- 50 reviews, 1 response each: $0.10 + (50 × $0.01) + (50 × $0.02) = $1.60
Response Strategies by Rating
5-Star Reviews
- Express genuine gratitude
- Highlight specific praise mentioned
- Include subtle call-to-action (referrals, social shares)
4-Star Reviews
- Thank for feedback
- Gently ask what would make it 5 stars
- Show commitment to improvement
3-Star Reviews
- Acknowledge mixed experience
- Address any specific concerns
- Offer to make things right
1-2 Star Reviews
- Apologize sincerely (without admitting fault)
- Show empathy for frustration
- Offer offline resolution path
- Never argue or get defensive
Integration Ideas
- Webhook to CRM - Auto-create tasks for review responses
- Slack Notifications - Get suggested responses in your channel
- Google Sheets - Export responses for team review
- Zapier/Make - Automate your review management workflow
Tips for Best Results
1. Be Specific - Include your business name and owner name
2. Match Your Voice - Choose the brand voice that fits your brand
3. Review Before Posting - AI responses are drafts, personalize before publishing
4. Address Issues - For negative reviews, always follow up offline
5. Stay Consistent - Use the same brand voice across all responses
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Built by John Rippy | johnrippy.link - Your AI-Powered Local SEO Partner🏆 2025 Zapier Automation Hero of the Year — Project Phoenix: A 95-step AI sales pipeline cutting development time by 50%. Read more →
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Keywords
review response generator, ai review responses, review management, reputation management, review reply automation, openai integration, sentiment analysis
