BBB Business Scraper

Built by John Rippy | johnrippy.link

🏆 2025 Zapier Automation Hero of the Year — Project Phoenix: A 95-step AI sales pipeline cutting development time by 50%. Read more →

Scrape Better Business Bureau (BBB) business profiles, ratings, complaints, reviews, and accreditation data. Get comprehensive trust signals and reputation data for any business.

Why BBB Data is Valuable

The BBB is one of the most trusted sources for business reputation:

Official Ratings: Letter grades (A+ to F) based on complaint history
Accreditation Status: BBB accredited vs non-accredited businesses
Complaint History: Detailed complaint counts, types, and resolutions
Customer Reviews: Verified customer feedback and ratings
Business Details: Years in business, contact info, license verification
Trust Score: Comprehensive trustworthiness assessment

Features

Profile Scraping: Get complete BBB profile data for any business
Search: Find businesses by name, location, and category
Complaint Data: Extract complaint counts, types, and resolution status
Review Extraction: Scrape customer reviews with ratings
Accreditation Check: Verify BBB accreditation status
Bulk Processing: Scrape multiple businesses in one run

Use Cases

Due Diligence: Verify business legitimacy before partnerships
Competitor Research: Compare BBB ratings with competitors
Lead Qualification: Filter leads by BBB rating and accreditation
Reputation Monitoring: Track your BBB profile and complaints
Market Research: Analyze industry complaint patterns
Citation Building: Verify NAP data from authoritative source

Input Parameters

Output

Business Profile Output

{
"businessName": "ABC Plumbing Services Inc",
"bbbUrl": "https://www.bbb.org/us/ca/los-angeles/profile/plumber/abc-plumbing-0123-456789",
"rating": "A+",
"accredited": true,
"accreditedSince": "2015-03-15",
"yearsInBusiness": 12,
"businessStarted": "2012-01-01",
"address": {
"street": "123 Main Street",
"city": "Los Angeles",
"state": "CA",
"zip": "90001"
},
"phone": "(323) 555-1234",
"website": "https://abcplumbing.com",
"categories": ["Plumber", "Water Heater Repair", "Drain Cleaning"],
"complaints": {
"total": 5,
"lastThreeYears": 3,
"closed": 5,
"resolved": 4,
"byType": {
"service": 2,
"billing": 2,
"product": 1
}
},
"reviews": {
"averageRating": 4.2,
"totalCount": 47,
"positive": 38,
"neutral": 5,
"negative": 4
},
"licenses": [
{
"type": "Contractor License",
"number": "C-12345",
"status": "Active"
}
],
"scrapedAt": "2024-12-21T10:30:00.000Z"
}

Complaint Detail Output

{
"complaintId": "12345678",
"dateOpened": "2024-11-15",
"dateClosed": "2024-12-01",
"type": "Service Issues",
"status": "Resolved",
"summary": "Customer reported incomplete work",
"businessResponse": true,
"resolution": "Company completed work and provided partial refund"
}

Example Usage

Scrape Single Business Profile

{
"scrapeType": "business_profile",
"businessUrl": "https://www.bbb.org/us/ca/los-angeles/profile/plumber/abc-plumbing-0123-456789"
}

Search for Businesses

{
"scrapeType": "search",
"businessName": "plumbing",
"location": "Los Angeles, CA",
"accreditedOnly": true,
"minRating": "A",
"maxResults": 25
}

Get Complaints Only

{
"scrapeType": "complaints",
"businessUrl": "https://www.bbb.org/us/ca/los-angeles/profile/...",
"includeComplaints": true,
"includeReviews": false
}

Pricing

This actor uses pay-per-event pricing:

Example costs:

50 businesses with complaints: $0.10 + (50 × $0.015) + (250 × $0.005) = $2.10
100 businesses, no complaints: $0.10 + (100 × $0.015) = $1.60

BBB Rating Scale

Important Notes

Rate Limiting

Built-in delays to respect BBB servers
Residential proxy recommended for large runs
Maximum 500 businesses per run

Data Accuracy

Ratings updated by BBB regularly
Complaint data is from last 3 years
Some businesses may have incomplete profiles

Legal Considerations

Use data for legitimate business purposes
Comply with BBB Terms of Service
Do not use for spam or harassment

Integration

Export data to:

Google Sheets
CSV/Excel
CRM systems (via webhook)
Databases (via API)

Support

For issues or feature requests, contact support.

---

Keywords

bbb scraper, better business bureau scraper, bbb reviews api, business accreditation data, bbb complaints scraper, bbb rating extraction, consumer reviews

BBB Scraper